Training Programmes

This program effectively prepares students for the IELTS examination. It includes the teaching of test practice strategies skills for all areas of the IELTS exam. It is comprehensive and academically rigorous. The IELTS course puts equal weight on reading writing, listening, speaking and test taking strategies. The course also covers sub skills such as academic vocabulary, academic style and study skills each day.

By the end of this course, students should be able to:

Recognize their true level in speaking, reading, listening and writing

Recognize and overcome challenges presented in the IELTS

Write different academic essay types

Evaluate and self-correct their speaking

Be prepared for the mechanics of the IELTS examination (time, order, format)

Skim, scan and focus on target material in academic reading passages

Interpret and describe statistical data using appropriate language and grammar

Demonstrate enhanced vocabulary in writing and speaking

Formulate, express and defend opinions using appropriate vocabulary

Demonstrate improved listening skills for comprehension and details

Test of English as a Foreign Language is a standardized test to measure the English language ability of non-native speakers wishing to enrol in English-speaking universities. The test is accepted by many English-speaking academic and professional institutions. TOEFL is one of the two major English-language tests in the world, the other being the IELTS.

The prime objective of this programme is to enhance students development and for them to get familiar with TOEFL examination format and skills. It is developed to expose students to the academic reading text and academic writing tasks in preparation for the TOEFL examination.

The prime objective of this programme is to enhance students development and for them to get familiar with MUET examination format and skills. This programme is effective as it helps students as this is a one step ahead for students to ace in MUET exam. In the Malaysian education system, English has always played an important role. The Malaysian University English Test (MUET) serves to give continued emphasis on this role. The objective of MUET is to measure the English language proficiency of pre-university students for entry into tertiary education. MUET comprises of all four language skills:

Listening

Speaking

Reading

Writing

DE Presentation Skills is a programme that is designed to help you improve your ability in making effective business presentations. The objective of the programme is to help you to plan, prepare and deliver presentations confidently and effectively. It is designed to guide you through proper methods of:

  • Planning
  • Organising
  • Delivery

 

Other aspects of this programme are:

Techniques for controlling nerves during presentations

Use of structures when writing presentations

Developing a fool-proof presentation preparation check-list

Appreciating the importance of body language and vocal control

Developing your own style of presenting

Working with technology

Understanding and using new ideas and approaches to presenting

Developing new skills

Improving current skills

DE Customer Service is a programme that is designed to help you improve your ability in providing excellent customer service. The objective of the programme is to help you to plan, prepare and deliver good service confidently and effectively. It is designed to guide you through proper methods to be an excellent customer service representative in the future.

Aspects of this programme are:

Why customer service is so important

Customer insight and service excellence

The service offer and the customer promise

The customer’s journey

Customer loyalty and value

Communicating with customers

The emotional component of service

Resolving problems and improving service

This interactive short-course on teambuilding may be used in full to provide a comprehensive review of teambuilding and conflict resolution. Each session is designed to be highly interactive and participatory, using a combination of techniques, including case studies, role-plays, small group exercises, large group discussions, and individual reflection. Participants will be able to use the practical exercises, tools, and resources both during and after the workshop to improve their internal teamwork.

By the end of this session, participants will be able to:

Describe the importance of an effective team.

List three characteristics of a highly functioning team.

Describe actions to take as a leader – and as a follower for each of the four phases (Forming, Storming, Norming and Performing)

Identify potential threats to effective team functioning.

List tools for building strong teams.

Identify strategies for leading effective meetings.