Customer Care

DE Customer Service is a programme that is designed to help you improve your ability in providing excellent customer service. The objective of the programme is to help you to plan, prepare and deliver good service confidently and effectively. It is designed to guide you through proper methods to be an excellent customer service representative in the future.

Aspects of this programme are:

Why customer service is so important

Customer insight and service excellence

The service offer and the customer promise

The customer’s journey

Customer loyalty and value

Communicating with customers

The emotional component of service

Resolving problems and improving service